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Senior Property & Casualty Operations Leader | Profile 12211
EXECUTIVE PROFILE
Dynamic, results-oriented Property & Casualty insurance operations executive with more than 20 years of progressive leadership experience driving operational excellence, service delivery, process transformation, and financial performance. Demonstrated success leading multi-unit, geographically dispersed teams and aligning people, processes, and technology to strategic business objectives. Recognized for building high-performing cultures, strengthening stakeholder relationships, improving customer experiences, and delivering measurable improvements in efficiency, compliance, and profitability.
CORE COMPETENCIES
- Property & Casualty Insurance Operations
- Operational Leadership & Team Development
- Strategic Planning & Execution
- Performance Management & Coaching
- Process Improvement & Workflow Optimization
- Change Management & Transformation Initiatives
- Financial Operations & Controls
- Vendor & Stakeholder Management
- Regulatory Compliance & Risk Management
- Customer Experience & Service Delivery
- Guidewire Implementation & Process Automation
- Continuous Improvement & LEAN Methodologies
PROFESSIONAL EXPERIENCE
Underwriting Services Manager
Led three virtual business units comprising more than 20 associates, team leads, and managers responsible for workers' compensation submissions, property and casualty rating operations, and payroll services account management. Directed operational strategy, process integration, service delivery, and talent development while supporting underwriters and agency partners.
Selected Accomplishments:
- Reduced operational backlog from eight days to one business day by redesigning workflows and implementing process improvements.
- Directed a successful migration from a legacy platform to Guidewire, overseeing completion of nearly 7,600 endorsements, more than 500 cancel/reinstatement transactions, and over 150 new business quotations during a single month.
- Managed workers' compensation operations handling more than 20,000 annual submissions and inquiries while maintaining high service standards.
- Led payroll services operations that generated nearly $19 million in bound business and retained more than $1.5 million in premium.
Commercial Lines Service Manager
Led a team of commercial lines service professionals responsible for underwriting support, policy administration, quality assurance, and client service delivery. Oversaw operational performance, compliance, and resolution of escalated issues.
Selected Accomplishments:
- Directed administration of approximately 5,000 commercial insurance policies while consistently exceeding service level expectations.
- Reduced policy processing cycle times by approximately 30 days through workflow redesign and process improvements.
- Increased team productivity by 20% through process standardization, enhanced performance metrics, and improved operational controls.
- Strengthened client satisfaction and retention through proactive issue resolution and continuous service enhancements.
Money Services Supervisor - Commercial Insurance Operations
Led a virtual team responsible for premium posting, billing administration, credits processing, and commercial policy financial transactions. Served as primary liaison with vendors and finance partners to ensure compliance, reconciliation accuracy, and service delivery.
Selected Accomplishments:
- Generated approximately $400,000 in annual operating savings by implementing LEAN methodologies, streamlining workflows, and optimizing talent utilization.
- Improved team productivity by 25% through targeted coaching, succession planning, and performance management practices.
- Achieved 99.9% transaction accuracy while maintaining compliance with service level agreements and regulatory requirements.
- Reduced potential financial losses by 20% through implementation of anti-fraud processes and enhanced internal controls.
- Improved vendor performance by 15% and reduced financial discrepancies by 10% through scorecard development and collaborative issue resolution.
Commercial Underwriting Leadership
Managed commercial books of business and partnered with agencies to drive profitable growth through underwriting discipline and relationship management.
Selected Accomplishments:
- Managed a $14 million commercial portfolio and increased annual premium volume by approximately $2 million through strategic underwriting and agency development initiatives.
- Administered a $4.5 million book of business while maintaining retention levels of approximately 86%.
- Participated in commercial transformation initiatives, evaluating and implementing Guidewire functionality and improving policy migration efficiency across platforms.
Claims Recovery Leadership
Managed subrogation and recovery activities across multiple personal lines functions.
Selected Accomplishments:
- Increased annual recovery results from approximately $4 million to $8 million through process improvements, effective negotiations, and disciplined recovery strategies.
- Generated annual medical recoveries of approximately $2.5 million and uninsured motorist recoveries of approximately $500,000.
EDUCATION & CREDENTIALS
- Bachelor of Science
- Property & Casualty Insurance License
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